Support
Get help with setup, operations, hardware or billing.
Start with the workflow guide, then contact ShasTech-IT if you need assistance specific to your ShasPOS Pro business.
Before contacting support
- Confirm whether the issue affects Android, Web, Windows or all platforms.
- Note the business and outlet where the issue occurs.
- Record the exact workflow and error message without sharing passwords or gateway secrets.
- For printers/scanners, include the model, connection type and operating system.
- For transaction issues, keep the visible document/reference number available.